FAQs and Troubleshooting

This video will help guide you through the order process. Please click HERE. If you are not directed to the video, please cut and paste this link:

https://screenpal.com/watch/c0XocNVGwXy

• • For access to the full price list, including digital files, please click an image in your gallery, and choose “buy photo” (black button in the right hand corner). Click on the category of products that interests you. For example, if you want to purchase all digital files, click on “digitals” and instead of choosing single image, choose “all photos in album”. If you do not see that option, please ensure that you are ordering from your main gallery and not from your favourites list.  
  • When ordering prints and print collections, please note that some are for single pose/images only and some are mix-and-match packages.

• • To purchase all the digital images in your gallery, choose any image and then choose the full digital gallery option.

• • Receive 5% off your cart on purchases $90-$159 and another 10% off your cart on purchases over $160.

• • Digital files are high resolution and will not have the watermark. After checking out, your files will be sent to your email right away. Please remember to download the files onto your computer and not your phone. The email link will expire and having the link is not the same as having the files. Please remember to download your files right away.

• • When printing your images, please add a note that says something like, “no colour correction required” or “please print as is” as I’ve already done the colour adjustments.

Receive 5% off your cart on purchases $90-$159 and another 10% off your cart on purchases over $160.

There are built in discounts for large orders and families with multiple children. These discounts are automatic and no code is required.

Yes. Prints and digitals are available for purchase until December 15, 2024. Orders past the initial due date will be mail directly to your home so shipping ($9.99) will apply. No shipping will apply on digital orders.

To avoid shipping fees, please place your order prior to the first ordering deadline. 

No. After the gallery closes, links are no longer active and downloads will not be available. Please ensure that you download your digital files as soon as you receive your download link.

Yes. Please choose the shipping option (starting at $9.99). If you do not see that option available, please contact us at info@bestdayseverphotography.com

An email with a download link will be emailed to you immediately upon receiving your order. Please check your junk/spam folder. If you do not see it, please contact us at info@bestdayseverphotography.com

Watermarks are there for security reasons only. There will be no watermark on digital and printed purchased items.

Please be kind and do not take screenshots of photos before purchasing them.

Our time with each student is limited but our team does our best to check that children’s faces are clean and hair tidy. We also understand that accidents happen. Light retouching is available for a small fee. Examples of light retouching includes small scratches, bug bites, some bruises and sometimes stray hairs. Please reach out to ensure that the retouching is possible before adding that service to your cart.

Orders made prior to the initial deadline will be dropped off at the school for pick up. Orders will be available approximately 3 weeks after the initial deadline. For example, if you placed your order October 15 and your school deadline is October 21, your order will arrive 3 weeks after October 21.

For clients who have chosen the option to have their order mailed directly to their home, orders will arrive approximately 2 weeks after the order is placed.

For orders placed prior to the first deadline, orders will be delivered to your school/homeroom teacher. 

Please note that pick up “at the studio” refers to the place where the photos were taken. In this case, the studio is your school. Unfortunately this wording cannot be changed.

If you have paid for your order to be mailed to your home, then your order will be mailed directly to you.

Yes! At BDE Photography, we specialize in children’s portraits and offer sessions throughout the year at our studio. If you are interested in a future session, please send us an email and/or sign up for our newsletter.

Yes! Signing up our newsletter is the best way to stay in touch and be the first to know about upcoming events and promotions! If the button is not working, please contact us at info@bestdayseverphotography.com to be added to our list.